Our return policy is in effect for 30 days from the date of your purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned to us in the same condition that you received it.
Additional non-returnable items:
-Items described and sold as “non-refundable”
-Items described and sold “as is”
To complete your return, we require our receipt to you, or photocopy thereof.
There are certain other situations refunds are not granted: Any item not in the condition as sold to you, (as may be shown on any scan we provided on our webpage) or the item is damaged, altered or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. At that time, we will also notify you of the approval or rejection of your refund request.
When your refund is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 7 days.
Late or missing refunds (if applicable)
If you haven’t received your approved refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us:
via e-mail at: [email protected]
or by mail to:
Don’s Classic Stamps
Ste. 909, 102-15910 Fraser Highway
Surrey, B.C., Canada, V4N 0X9
Sale items (if applicable)
Any sale priced, or regular priced, item(s) may be returned UNLESS the Item(s) is described and sold as “non-refundable” or “as is”, in which instance the item cannot be refunded.